Refund Policy

No refund will be provided after 30 days from the date of receipt issued by Indus. Indus shall refund the applicable amount by Cross A/c Payee Cheque only if a written request reaches Indus within 30 days from the date of receipt issued by Indus.

No Refund will be provided for DNAwise :

  1. If refund is asked for after completion of 30 days from the date of receipt issued by Indus.
  2. If the Saliva collection kit ("Kit") is used before or not in conformance of the instructions provided on the Instructions Call.
  3. If the Kit is damaged at the time of use.
  4. If the kit is provided to Indus without the duly signed consent from provided with the kit (“Consent Form”)
Refund Policy

The stated amount due for refund shall be processed within 15 business working days from the date of the cancellation, subject to all terms and conditions being met successfully.*

Payments made using any form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation.

Please note the following:

This policy is applicable to only new sale (health checkup packages purchased from the website).

The company shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual.

The signature in the application form will be taken as the customer's specimen signature.

In case you avail of the services and are, thereafter, not available on the contact details provided in the registration form, then the package / reservation selected by you will stand automatically cancelled and Indus Health Plus would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

The above mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and the organization cannot be held liable for the delay.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

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